[during the program]

“A woman patient was transferred into my care after no one was able to give her the Magnesium she needed since she had an unproportioned fear of injecting the iv. She was crying and didn't let anyone to stab her. So I come in, introduce myself and tell her that I understand she has an issue with the iv. She told me it was really painful. I used to afraid of these kind of situations because I didn't want to be "the bad one" who forces anything. Now I know to tell her that I understand that it can be very unpleasant, and that I'll try to be as gentle as I possibly can, and ask if she's ready. She reached her hand to me. I only barely touched her, before doing anything, and she just flinched. I asked her where does it hurt exactly and she said that her entire arm is in pain. I realized an emotional first-aid is needed, so I asked her if there was anywhere else in her body that felt pleasant. When she replied that her toes, I asked her to close her eyes and focus on her toes. I told her I'm going to touch her hand once more and asked her to tell me how that felt. She told me it still hurts, but allowed me to keep cleaning the area, and as I was, I asked her again about her toes. She said that moving them felt nice, so I asked her about her arm once more and ask her permission to put in the iv. She told me that a part of her arm still hurts and asked me to wait just a bit more. The next time we went back to her toes, I was able to put in the venflon no problems.”